nSM develops a new generation of language processing software.
nSM is building a lightweight customer web-service solution based on its language processing software. This software on its own is also a valuable component that existing customer self-service and web self-service vendors can integrate with their solutions.

To make todays online service competitive it is important for customers to be able to just type their questions. For that to be effective there is a need for a language processing system that can handle those questions and respond to them properly.

Web self-service solution benefits a business in a variety of ways, the most prominent being the lower cost, as compared with telephone or email service by a company representative.
The core of any web self-service solution contains a language processing engine.
nSMs web self-service solution lightweight, easily customizable and therefore not expensive.

We can help small to mid-sized businesses reduce the costs associated with handling in-bound calls by answering most questions online and at a affordable price The web self-service needs of the SME have not been addressed at the right price point. Simple FAQs alone are not sufficient in the ever-growing competitive environment of online customer service and the advanced solutions that are available are too expensive.