nSM sells to Direct and OEM customers. Direct customers include mid-sized companies interested in enhancing their online customer service offering and the OEM are Customer Service Management software vendors.

To small and mid-sized companies we offer a web self-service solution which has a desired language processing ability comparable to that of the leaders in the market but at the price that is by far more affordable to the average small to mid-sized business.

Our direct customers come from a broad spectrum of industries but all have similar objectives in common in that they want to be able to address as many of their customers questions via their website as they can as opposed to over the phone.

The first step many companies take in this direction is to develop a FAQ (Frequently Asked Questions list) but often these are not sufficient to reduce the amount of inbound calls that realistically could be addressed online. The second step often includes selecting a web self service solution. While there are many of these solutions on the market providing great ROI there seem to be few that are addressing the mid-sized market and their budget. This is where nSM comes in with our Web Self Service solution.

Here are just a few of the industries that can benefit from nSM’s Web Self Service solutions:

• E-Commerce
• Financial Services
• Retail
• Telecommunications

If your business is experiencing a high volume of inbound calls from customers and you want to answer some of their questions online we may have the solution for you.

nSM’s OEM partners include software vendors and technology innovators that already have some for of customer self service, whether they be point solution or a suite.

Our value-add to our OEM partners is our ability to add functionality and ease of use for their solutions both in terms of interpreting their users inquiries/ requests and the response/ actions.

A few of the applications we work with OEM clients on include the following: Computerized Kiosks Customer Service Management eCRM eLearning IVR Web Self Service

If you don’t see your application here but have a need for our natural language solution please contact us as we are continuing to uncover new applications.